I received an error message "Multiple recipients found". What should I do?
This error is caused by incomplete or invalid e-invoicing details in the invoice. If the operator code is missing, Maventa tries to search this from Tieke's e-invoicing address book. If the recipient has more than one address for receiving, it's not possible to sent the invoice as e-invoice, because Maventa does't know which address to use. In this case, the sender will receive the following error email:
Invoice send failed
The sending of your invoice number (xxx) has failed.
Reason for failure:
Multiple recipients identified.
If you receive this message, please fix or fill recipient's e-invoicing details and send the invoice again.
You can also activate Hold invoices on multiple recipients function in your Maventa account (Settings > Company details > Hold invoices on multiple recipients). Remember to update the settings. In case of multiple recipients, you will get an email with link that allows you to choose the best route for your invoice.