What to do if recipient's e-invoicing address is not found from TIEKE's e-invoicing address book?
If the recipient's address can't be found from TIEKE's e-invoicing address book, the invoice can't be sent as e-invoice, if the operator code hasn't been provided in the invoice. Maventa doesn't know to which operator the address belongs to so the invoice will be sent as paper invoice, invoice with email notification (depending on settings) or it will end up in error state.
You can avoid this problem by adding the operator code to the invoice. In this case, Maventa will send the invoice to the operator in question and not search recipient's address from TIEKE.
Some of the financial management softwares have a specific field for operator code, or you can add it in the e-invoicing address field after OVT code with @ -symbol, i.e. 003721291126001@003721291126. The supplier of the financial management softwares will provide you with more detailed instructions.